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Customer Experience Revolution Ahead: Gartner http://ow.ly/a0yz30iB3qJ #CX Darja Gartner gupshup eGain Pegasystems

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Keeping It Simple http://ow.ly/Vmup30iAsv9 DenisPombriant #insights #crm #customerloyalty

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FCC's Final Rule on Net Neutrality Sparks Legal Challenges http://ow.ly/cU4630iAspo

Right Blasts Twitter's Bot Takedown

Right Blasts Twitter's Bot Takedown http://ow.ly/r1zc30iAskL #TwitterLockOut

'Different Strokes' Approach Can Damage a Brand

'Different Strokes' Approach Can Damage a Brand http://ow.ly/nsc030iAshR Jeff Kagan Telecom Wireless Analyst Columnist Op-Ed

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Endless OS Helps Tear Down Linux Wall http://ow.ly/D0AX30iz0AB #OpenSource #Linux #Review Endless Computers

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AI's Malicious Potential Front and Center in New Report http://ow.ly/4Zqn30iySjW OpenAI Cybereason EFF

Uber's New Express Pool: Walk and Wait

Uber's New Express Pool: Walk and Wait. The company has launched a new service that lowers ride-sharing costs for customers who are willing to walk to and from designated locations. http://ow.ly/2x9S30iyMaL

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Broken Corporate Processes Degrade Customer Experience: Survey http://ow.ly/Q3zH30ixDie Nintex WorkSpan #CX #CE #CustomerJourney

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Gadget Ogling: A Different Sort of Activity Tracker and a Smartwatch for Kids http://ow.ly/Qb0A30ixD1U #tech #gadgets

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Google Pay to Challenge Apple, Amazon http://ow.ly/wDBp30ixCV0 Cayan Kudelski Security

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Are You Engineering the Customer Experience Out of Your Business? http://ow.ly/ipMO30ix8Fw Chris Bucholtz Op-Ed #CX

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Vendors Await $50B 'Tsunami' of US Telecom Contracts http://ow.ly/eP1g30ix8i8 #GovernmentITReport

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Russian Twitter Trolls Exploit Florida School Shooting. Within an hour of the shooting last week, divisive messages began pouring out of Twitter accounts believed to be controlled by Russia. http://ow.ly/6ukx30ix7ZV Distil Networks interconnect IT Bromium Tellagraff

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Suse, AWS Nudge SAP Customers to the Cloud http://ow.ly/rwjT30ivVO5 Jeff Kaplan

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New Account Scoring Feature Helps Align Sales and Marketing http://ow.ly/sbBh30ivSv6 #sales #marketing #crm #data #leadgen

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Silicon Valley's Corrupt Underbelly: It's Far Worse Than We Thought http://ow.ly/UOag30iuO3r Rob Enderle op-ed #Brotopia

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Advanced Selling Strategies http://ow.ly/C2XA30isNL9 DenisPombriant #insights #crm #sales Xactly Corporation

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3 Cybersecurity Threats SMB Etailers Should Not Ignore http://ow.ly/txuG30isfJM #ecommerce #cybersecurity #smb

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Cleveland-Chicago Hyperloop Line Gets Feasibility Study http://ow.ly/tEni30irWAa

Nimble Mobile CRM Gets Desktop Browser Features

Nimble Mobile CRM Gets Desktop Browser Features http://ow.ly/UO8e30irI0H #mobile #crm

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Apple's HomePod Could Leave a Lasting Mark With Customers. The smart speaker literally could make an impression on some of the wood surfaces it touches -- in the form of white rings. http://ow.ly/M4qE30iqSVd

Google Launches Offensive Against Annoying Ads

Google Launches Offensive Against Annoying Ads. The Chrome Web browser has begun blocking some of the Net's most annoying types of ads. http://ow.ly/Ehcm30iqSQl

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Millions of smart TVs from Samsung & some streaming devices from Roku recently were found to be vulnerable to cyberattacks, allowing intruders to take control & remotely change channels & volume settings, among other things, according to Consumer Reports. http://ow.ly/zUrk30iqDFj

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Trending in CRM: At this point in the cycle, the CRM market is especially robust, and that can be a happy problem of too much. http://ow.ly/i0lV30iqojC DenisPombriant #Insights #CRM Conga Salesforce

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SentinelOne Debuts Unified OS Threat Protection http://ow.ly/lb7930iqo8P SentinelOne

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Oracle to Leverage AI, Machine Learning in Autonomous Cloud Platform http://ow.ly/PQFR30iqo2P

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Google has rolled out a developer preview of its new AMP story format, which is designed to give content publishers an easy way to deliver news & info on mobile devices with visually rich, tap-through stories. http://ow.ly/T2tL30ioNcc Local Search Assoc. Sonobi

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Microsoft to Use Blockchain to Create Decentralized ID System http://ow.ly/7yJv30ioMxL Trend Micro Kaleido Insights TIRIAS Research

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Can Amazon Scale Its Own B2B Shipping Service? http://ow.ly/HOuT30ioMp0 #ShippingWithAmazon Avionos, LLC

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Account Scoring Tool Helps Companies Home In on Best Targets http://ow.ly/YUJR30inDgY #CRM #AI #Sales

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Kudos to Namib Linux for Making Arch Approachable http://ow.ly/Tpj030inD4h #OpenSource #Namib #Linux #Review

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To Win in the New Delivery Economy, Go to the Cloud. Analysis by Jeff Kaplan http://ow.ly/2srd30imydx

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Intel's Fake 5G Olympic Hail Mary http://ow.ly/OXVz30imaYy Rob Enderle op-ed

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EHang Shows Off Passenger Drone's Flight Successes http://ow.ly/Tkc430ik8Hf EHANG Stratecast

Leak of Stale iOS Source Code Could Trigger Fresh Problems

Leak of Stale iOS Source Code Could Trigger Fresh Problems ... Apple lawyers have sent a copyright violation notice to Github following the publication of leaked iOS 9 source code on the site. http://ow.ly/ioVN30ijvgw Kudelski Security Trend Micro PT Security

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Amazon Makes Free Whole Foods Deliveries a Prime Perk. Same-day delivery of grocery items from Whole Foods Market to Prime members has begun in 4 select markets. http://ow.ly/JAS930ijiPD

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New MIT Project to Probe Mysteries of Human Intelligence http://ow.ly/kqbJ30iilE6

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With 4K HDR, Olympics May Be More Colorful Than Ever http://ow.ly/jlLU30iifuI

The 3 Faces of Customer Care

The 3 Faces of Customer Care http://ow.ly/1CB430ii0Yh #Analysis by Jeff Kagan

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Open Up the Source Code to Lock Down Your Data ... Meaningful security is more than an app or an operating system. It's a mindset. http://ow.ly/c8SU30ihBn6

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Five9 President Dan Burkland: Leveraging Tech for Great Customer Experiences ... Exclusive Interview on CRM Buyer http://ow.ly/1puE30igOsB Five9 #CRM #CX #CE #IVR #ContactCenters

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SEC, Senators Lean Toward Tighter Cryptocurrency Regulation http://ow.ly/Er2M30igLw7

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Critics Love HomePod's Sound but Rap Its Smarts http://ow.ly/wNrP30igm7d

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WiFi Routers Riddled With Holes: Report http://ow.ly/Mo3h30igikq Insignary Neustar Insignary zvelo @astech_official

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Former Execs Team Up to Fight the Tech Addiction Monster http://ow.ly/eOhr30ighyE Center For Humane Technology

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Intel's Smart Peepers Look Smart, Too ... Vaunt smart glasses won't make you look like a hopeless geek. http://ow.ly/IdvC30if6b7 #Vaunt #WearableTech Intel ABI Research Gartner

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Will 2018 Be the Year of Reckoning for Online Tax Collection? SCOTUS to revisit Quill v. North Dakota, 1992 ruling allowed states to collect taxes on online sales only from sellers w/ a physical presence within their boundaries. http://ow.ly/xc3D30ieWKE @ceidotorg @MyOceanX

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Document Management Revisited ... Automating document-based business processes can in many cases offer attractive ROIs that even budget-constrained organizations will benefit from. http://ow.ly/CbJB30ieRKN #Insights from DenisPombriant

3 Reasons Your E-Commerce Biz Should Have a Blog

3 Reasons Your E-Commerce Biz Should Have a Blog ... With some forethought and commitment, blogging can become part of your overall strategy for e-commerce success. Here are three reasons to consider getting started with a blog. http://ow.ly/AyAM30ieRAC

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